Cancellations, Returns & Refunds

Should you wish to cancel your order or return your purchase for any reason, you are required to advise us in writing as soon as possible by sending an email to info@monatic.co.za. Upon our acknowledgement of your wish to return the goods, please return to us, undamaged and in the original packaging, within 10 working days. Returns may be dropped off at a DSV Global Transport and Logistics pickup point from where it will be shipped back to us.

Please note that no returns will be processed after 10 days. In the unlikely event that your order arrives with a defect or missing part, please contact us immediately on +27 21 442 9400 or info@monatic.co.za.

Refunds for returned orders will be considered on a case-by-case basis.